Terms & Conditions

These Terms and Conditions apply to purchases made through Mtlvoaken™. They explain the terms governing orders, payment, fulfillment, delivery, cancellations, returns, and refunds.

Mtlvoaken™ is owned and operated by Shenzhen Shanhai Network Technology Co., Ltd., which operates this store and is responsible for purchases made through it.

By submitting an order, you agree to these Terms and Conditions together with the policies referenced below.

1. Products & Pricing

Mtlvoaken™ offers decorative home pieces including sculptural objects, wind chimes, faux botanicals, wreaths, and decorative vessels.

We make reasonable efforts to present product dimensions, materials, colors, finishes, features, and other details accurately. Because many pieces have decorative textures and finishes, minor visual differences may occur. Screen settings and lighting can also affect how colors appear.

Prices are displayed in United States Dollars (USD) unless otherwise indicated at checkout.

The price and applicable charges shown when an order is submitted form the basis of that transaction. If an obvious pricing or listing error affects an order, we may contact you before fulfillment to resolve the issue rather than knowingly processing the order on incorrect information.

2. Placing an Order

An order is submitted when you complete checkout using an available payment method.

After submission, you may receive an electronic order confirmation. This confirms that we received the order information; it does not prevent us from contacting you if payment authorization, product availability, address information, or another material order issue requires attention before shipment.

Please review your delivery address and product selections carefully before completing checkout.

We may decline or cancel an order where reasonably necessary because of unavailable inventory, unsuccessful payment authorization, suspected fraudulent activity, an obvious listing error, or a legal or shipping restriction. If we cancel an order after payment has been successfully collected, the applicable amount will be refunded.

3. Payment

Orders are processed in USD.

Available payment methods are displayed at checkout and may include PayPal and eligible credit or debit card options depending on the payment services available for the transaction.

Payment authorization is handled through the applicable payment provider. Mtlvoaken™ does not directly receive or store your complete payment-card number through our storefront.

Further payment information is available on our Payment & Checkout page.

4. Processing & Delivery

Orders are normally processed within 2–5 business days after payment confirmation. During holidays, major promotions, or unusually busy periods, processing may take up to 6 business days.

Standard shipping costs $3.00 for orders under $40.00. Eligible orders of $40.00 or more receive free standard shipping.

Estimated transit times after dispatch are:

United States: 9–15 business days
Canada, United Kingdom & Australia: 11–17 business days
Other International Destinations: 15–22 business days

Depending on inventory and destination, products may be dispatched from our own or partner fulfillment facilities. Items from one order may occasionally arrive in separate shipments.

Delivery dates are estimates rather than guaranteed arrival dates. Tracking information will be provided when available after dispatch.

For complete fulfillment, tracking, international shipment, delay, and lost-package procedures, please refer to our Shipping Policy.

5. Changes & Cancellations

If you need to correct delivery information or request cancellation, contact service@mtlvoake.com as soon as possible and preferably within 12 hours after purchase.

We will make a reasonable effort to accommodate the request before fulfillment progresses. A request is not considered accepted until we confirm it.

Once an order has been dispatched or reaches a fulfillment stage where modification is no longer reasonably possible, it may no longer be changed or canceled.

6. Returns & Refunds

Eligible merchandise may be returned within 30 calendar days after delivery, subject to our Returns & Refunds policy.

For a standard preference-based return, the item should remain unused and in its original condition with applicable packaging and included components. Customers are responsible for return shipping costs for preference-based returns.

If an item arrives damaged, defective, incorrect, or materially different from its description, contact us with the relevant order information and supporting photos or video where appropriate. Once verified, we will provide an appropriate replacement, refund, or return solution at no additional cost to the customer.

Approved refunds are issued to the original payment method within 5–10 business days after an authorized return has been received and inspected. Additional posting time may be required by the payment provider.

Returns must be authorized before shipment. The appropriate return warehouse address and instructions will be supplied when a return is approved.

Do not send returns to our business registration address unless our customer support team specifically instructs you to do so.

Our Returns & Refunds page contains the complete eligibility and return procedure.

7. International Purchases

Customers placing international orders may be subject to import duties, taxes, customs requirements, or other charges imposed by the destination jurisdiction where those charges are not collected at checkout.

Applicable statutory consumer rights remain unaffected by these Terms. Where local law provides mandatory cancellation, withdrawal, warranty, refund, or other consumer protections, those protections continue to apply.

8. Resolving an Order Issue

If something is wrong with your purchase, please contact us before taking further action so we have an opportunity to review the transaction and provide an appropriate solution.

Include your order number and a clear description of the issue. Photos or video may be helpful for damaged, defective, or incorrect merchandise.

Nothing in these Terms is intended to exclude or restrict consumer rights that cannot lawfully be excluded or restricted.

9. Updates to Transaction Terms

We may revise these Terms and Conditions as our store operations, fulfillment arrangements, payment services, or legal obligations change.

Changes apply prospectively from the effective date of the revised version unless applicable law requires otherwise. An order already placed remains subject to the transaction terms applicable to it when the order was submitted, except where a change is legally required.