This Privacy Policy explains how Mtlvoakenā¢ collects, uses, shares, and protects personal information when you browse our store, place an order, contact us, or otherwise interact with our services.
Mtlvoakenā¢ is owned and operated by Shenzhen Shanhai Network Technology Co., Ltd. References to āMtlvoakenā¢,ā āwe,ā āus,ā or āourā in this policy refer to the business operating this store.
1. Information We Handle
The information we receive depends on how you interact with our store.
When you make a purchase, create an account where available, subscribe to communications, or contact customer support, we may receive information such as your:
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Name
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Email address and phone number
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Billing and delivery address
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Order and transaction details
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Customer service communications
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Marketing preferences
Payment information required to complete a transaction is handled through the payment services available at checkout. We do not directly receive or store your complete payment-card number through our storefront.
When you browse the website, certain technical information may also be collected automatically. This can include IP address, browser or device information, pages viewed, referring information, and interactions with store features.
Cookies and similar technologies may be used for these purposes.
2. Why We Use Personal Information
We may use personal information when reasonably necessary to operate the store, including to:
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Process and fulfill purchases
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Arrange delivery and provide order or tracking updates
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Respond to questions, returns, refunds, or other support requests
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Maintain store functionality and understand website performance
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Detect suspicious activity and protect transactions
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Meet applicable legal, accounting, or compliance requirements
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Send marketing communications when permitted and consistent with your choices
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Measure advertising and understand how visitors interact with our store
We do not use personal information for purposes materially different from those described here without an appropriate basis or notice where required.
3. Cookies & Advertising
Our website may use cookies, pixels, and related technologies to keep essential store functions working, remember certain preferences, understand site activity, and measure marketing performance.
Some technologies are necessary for features such as the shopping cart and checkout. Others may support analytics or advertising, subject to the choices and consent mechanisms available to you.
Browser settings may allow you to block or delete cookies. Restricting certain cookies can affect how some store features operate.
AppLovin
We may use AppLovin Corporation or its technologies for advertising, attribution, measurement, and related marketing purposes.
Where AppLovin technology is enabled, information concerning a visitor's device, browser, advertising interactions, and activity associated with our website may be processed or shared as permitted by applicable law and relevant user choices.
We do not intentionally provide sensitive personal information to AppLovin for targeted advertising purposes.
For details about how AppLovin handles information, please review the AppLovin Privacy Policy on AppLovin's official legal website.
4. When Information May Be Shared
Operating an online store requires us to work with service providers. Information may therefore be disclosed where reasonably necessary to providers supporting services such as:
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Website and e-commerce infrastructure
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Payment processing
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Order fulfillment and delivery
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Customer support
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Analytics and website performance
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Advertising and marketing
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Fraud prevention, security, and compliance
These providers may process information according to their respective roles, contractual arrangements, and privacy practices.
We may also disclose information when required by applicable law, legal process, or a valid request from an appropriate authority, or where reasonably necessary to protect our rights, customers, or services.
We do not sell personal information simply in exchange for money. Certain advertising or analytics activities, however, may be treated as a āsale,ā āsharing,ā or targeted advertising under some privacy laws and may therefore be subject to additional rights.
5. Keeping Information Secure
We use reasonable administrative and technical measures appropriate to the nature of the information we handle.
No online transmission or storage system can be guaranteed to be completely secure. For this reason, customers should not send passwords, complete card numbers, card security codes, or other unnecessary sensitive payment credentials to our customer support email.
6. Data Retention
Personal information may be retained for as long as reasonably necessary for the purposes described in this policy, including order administration, customer service, recordkeeping, dispute resolution, fraud prevention, and applicable legal obligations.
Retention periods can vary depending on the type of information and why it is being processed.
7. Your Privacy Choices
Depending on where you live and the laws applicable to you, you may have rights concerning your personal information, which can include requesting access, correction, or deletion of certain information and objecting to or limiting certain processing.
You may also unsubscribe from promotional emails using the unsubscribe option provided in those communications.
Requests can be submitted to service@mtlvoake.com. We may need to verify a request before acting on it, and certain information may need to be retained where permitted or required by law.
8. Third-Party Services
Our website may connect to services or websites operated independently from Mtlvoakenā¢. Their handling of personal information is governed by their own terms and privacy practices.
We encourage you to review the relevant privacy information before providing personal information directly to a third-party service.
9. Children's Privacy
Our store is intended for general adult shopping audiences and is not designed to knowingly collect personal information directly from children under 13.
If you believe a child has provided personal information to us inappropriately, contact us so that we can review the matter and take appropriate action.
10. Changes to This Policy
We may revise this Privacy Policy when our store practices, services, legal requirements, or technology change.
The current version will be published on this page with an updated revision date when appropriate.
Privacy Questions
Questions or requests concerning this Privacy Policy may be directed to:
Shenzhen Shanhai Network Technology Co., Ltd.
Operator of Mtlvoakenā¢
Room 401E, Building 5, Shenzhen Software Park
No. 2 Gaoxin Middle 2nd Road, Maling Community
Yuehai Subdistrict, Nanshan District
Shenzhen, China
Email: service@mtlvoake.com
Phone: +86 15794901583