Shipping Policy

This Shipping Policy explains how Mtlvoaken™ prepares, dispatches, and delivers orders. Delivery estimates are provided separately from order processing time so you can better understand when to expect your purchase.

Processing & Shipping

Orders are normally prepared within 2–5 business days after payment is confirmed. This period allows for order verification, preparation, and packaging.

During holidays, major promotions, or unusually busy periods, processing may require up to 6 business days.

Shipping Rates

• $3.00 standard shipping for orders under $40.00

• Free standard shipping for orders of $40.00 or more

The qualifying order value for free shipping is calculated after applicable discounts and before any taxes or duties.

Delivery Estimates

Estimated transit time begins after the order has been dispatched.

These timeframes are estimates rather than guaranteed arrival dates. Carrier operations, destination accessibility, customs procedures, severe weather, public holidays, and other transportation disruptions can occasionally affect delivery.

Where Orders Ship From

Mtlvoaken™ works with fulfillment and supply partners to prepare our home décor collection. Depending on product availability and the delivery destination, an order may be dispatched from our own or partner fulfillment facilities.

Items within the same order may occasionally be shipped separately when they are fulfilled from different facilities. When this occurs, available tracking information will be provided for the individual shipment.

We do not represent an order as locally shipped unless it is actually fulfilled from a local facility.

Tracking & Delivery Issues

After your order has shipped, a shipping confirmation will be sent to the email address provided during checkout when tracking is available.

Tracking information can take 1–3 business days after dispatch to display its first carrier update.

If tracking has not updated for an extended period, the estimated delivery window has passed, or you believe a parcel may be lost, contact service@mtlvoake.com with your order number. We will review the available shipment information and work with the relevant fulfillment or delivery provider to determine an appropriate next step.

If an order is confirmed lost in transit, we will provide an appropriate replacement or refund solution at no additional shipping cost to the customer.

For an item that arrives damaged, incorrect, or materially different from what was ordered, please contact us as soon as reasonably possible and include your order number and clear photos of the item and packaging where relevant. After reviewing the issue, we will provide an appropriate replacement, refund, or return solution without requiring the customer to bear costs resulting from our error or a qualifying product issue.

International Orders

International shipments may be subject to customs procedures, import duties, taxes, or other charges imposed by the destination country.

Where such charges are not collected during checkout, the recipient may be responsible for charges lawfully assessed by local customs or authorities. Requirements vary by destination.

Customs processing can also affect estimated transit times. If an international shipment appears unusually delayed, please contact us so we can review the available tracking information with you.

Order Changes & Cancellations

If you need to correct delivery information or request cancellation, email service@mtlvoake.com as soon as possible and preferably within 12 hours after placing the order.

We will make a reasonable effort to accommodate the request before fulfillment progresses. Once an order has been dispatched or has reached a stage where it can no longer reasonably be changed, modification or cancellation may no longer be possible.

A cancellation request is not considered confirmed until you receive confirmation from Mtlvoaken™.

For shipping assistance, contact service@mtlvoake.com and include your order number whenever available.